Question 1

How do I place an order?

Accepted Answer

It is easy and safe to order on our website. Once you have found the product you would like to purchase click on the "Add to Cart" button to place it in your shopping cart. Follow the directions through checkout process to complete your order.
 
Your order will not be placed until the very end of of the checkout process when you will be asked what payment method you want and you have added your name and address details and clicked on "Place Order".

Question 2

How do I know if my order has been successful?

Accepted Answer

When you place an order on our website, we will reply to you with an email confirming your order, delivery and billing address details, including the items you have ordered. You will recieve links to your digital product in the thank you page of the checkout, along with an emailed link that will last for 30 days.

Question 3

Do I get a receipt for the payment?

Accepted Answer

Yes, you will recieve an order confirmation via email, where the receipt is included for your purchase.

Question 4

I have not received an order confirmation, what should I do?"

Accepted Answer

If you have placed an order with us and did not recieve an order confirmation, it maybe because an incorrect email was provided. Please also check your junk mail to make sure the order confirmation has not been sorted there.
Contact us at " hedgerowstitching@gmail.com" or check whether we have an order registered for you and to correct your email address so that you can receive your order confirmation.
It may also be because the order has not gone through. Kindly, contact us before placing a new order to avoid duplicated orders.

Question 5

I have not received my order, what should I do?"

Accepted Answer

Please email us at " hedgerowstitching@gmail.com" with your order details and we will look into it immediately.

Question 6

I accidentally ordered more than one of the same digital purchase, what should I do?"

Accepted Answer

Please get in touch with us at hedgerowstitching@gmail.com and we will look into this immediately.